Frequently Asked Questions

Browse our collections, select your size and color, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

Orders can be modified or cancelled within 1 hour of placement. Contact our support team immediately with your order number for assistance.

We currently accept Cash on Delivery (COD) for all orders within Morocco. Pay in cash when your order arrives — no extra fees.

Yes. We use industry-standard SSL encryption and never store your full payment details on our servers.

Domestic (Morocco): 2-4 business days. International: 5-10 business days. Express options are available at checkout.

Yes, we ship worldwide. Free international shipping on orders over $150 USD.

Once your order ships, you will receive a tracking number via email. You can also track orders in your account dashboard.

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with tags attached.

Log into your account, select the order, and choose items to return. A prepaid return label will be provided.

Refunds are processed within 5-7 business days after we receive your return.

Yes, we offer free size exchanges. Select "Exchange" during the return process.

Check our Size Guide page for detailed measurements. If between sizes, we recommend sizing up for a relaxed fit.

Our oversized styles are intentionally roomy. Check the product description for specific fit notes.

At this time, we do not offer custom sizing. We are continuously expanding our size range.

Machine wash cold with similar colors. Tumble dry low or hang to dry. Do not bleach. Iron on low heat if needed.

We are committed to ethical production. Our fabrics are sourced responsibly, and we work with manufacturers who share our sustainability values.